If the item has been out of stock for more than two business days, we will notify you by email. If you don’t wish to wait for the out of stock item, you can change the order.
Our drop shipping partner uses the latest Direct-to-Garment (DTG) printing technology to offer a wide variety of printable garments and design color options at an affordable price.
The DTG ink in this process is different from the ink screen printers use. Keep in mind that the original manufacturer’s care instructions don’t take into consideration the DTG printing process.
Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.
In order for you to prolong the life of your custom print, we suggest following the care instructions below:
Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.
We do have shirts that come pre-shrunk to help avoid shrinking issues.
Sublimation apparel can be washed at any temperature setting without affecting quality. But we recommend washing with like colors, as the polyester fabric we use tends to make colors run.
We try to do our best to minimise waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable.
Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.
Basis Weight: 192 g/m2
Media Thickness: 10.3 mil (0.26 mm)
ISO Brightness: 104%
Opacity: 94%
Mug artwork is inkjet printed, using special dye-sublimation inks and transfer paper. After printing, the transfer paper is wrapped around the mug. The image on the transfer paper is mirrored.
Heat and pressure is applied to transfer the image. Printed dye is mixed with the coating. The image then becomes part of the mug.
Because of the variety of products we fulfill, we package each item based on dimension requirements to ensure protection during shipment.
Generally, posters are shipped in kraft tube boxes with plastic end caps.
Frames and canvases are usually shipped in corrugated boxes, ranging in dimensions of 26x20x18 to 28×5.5×38.
Frames are first wrapped in tissue paper to protect them from scratches and are then wrapped in a layer of adhesive bubble wrap. Finally, they are wrapped in a thicker, more durable bubble wrap that will add extra protection during shipment.
It’s not possible to choose where your orders get fulfilled; our internal systems route orders automatically. This is so your orders get printed and sent to their end destination as quickly and efficiently as possible.
The fulfillment location depends on the destination address, stock availability, and manufacturing capacity.
If an order contains a product available in Europe and the end-address is in Europe, there’s a high likelihood that the order will be fulfilled in Europe.
All tracking numbers can be found in the shipping notification emails we send out, as well as on your profile dashboard. Tracking numbers generate when a shipping label is printed at our drop shipper’s facility – keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been printed.
If it has been more than 24 hours since you received a shipping notification and the tracking still reflects no action or movement, contact us at [email protected].
Since carriers calculate live shipping rates mainly by the zip code entered it is possible that an incorrectly formatted address could be entered and the package is still able to ship from our drop shipper’s facility.
In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the recipient address.
If they are unable to deliver the package it will be returned to our drop shipper’s HQ and you will be notified once it is received back. Within 30 days you will need to confirm the updated and correct address as well as confirm the charges for reshipping the package.
Our drop shipper will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.
In the rare cases that a parcel is marked as delivered by the courier, but the recipient reports they have yet to receive it – our drop shipper would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipients address.
In most instances, it is found that the delivery was made, but left in an unexpected location at a recipient’s address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person – e.g. “left under table on back porch.”
If your are still unable to locate the package, please let us know at [email protected] and we will place a new manual order to have it reshipped.
Your order was shipped but it can take up to 48 hours for tracking info to show up in a carrier’s tracking system.
Note that international shipment tracking may take up to a few days to display any updates but that doesn’t necessarily mean the shipment is lost.
We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that.
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check that you got in touch with your local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but your customer thinks they haven’t received it, we won’t take responsibility and reship that order. In that case, please contact us at [email protected] and we’ll do our best to make you happy.
Yes, you can! Just get in touch with us at [email protected] and we’ll take care of the rest.
There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by your end customer.
In such a case, we will contact you once the order arrives back to our drop shipper’s facility. You would them have to determine how you would like to proceed (eg have the product reshipped).
New shipping charges will be applied for orders that have been unclaimed at customs, returned by your customer, or had an incorrect address originally provided.
They don’t ship to US based PO Boxes, but will ship to some international PO Boxes. We will not refund a FedEx shipping rate if a US based PO box is entered.
We ask for photo verification of the damaged goods sent to [email protected], then we’ll gladly send a replacement at no cost to you.
All orders delivered within the United States by USPS have full tracking available (you may follow up your order here).
For international orders, full tracking will only be available when sent via International Priority – which costs a bit more.
From the time your order is placed and the date when you receive it, there are two processes to consider.
Fulfillment: Standard fulfillment time is 2-7 business days. Once your order has been fulfilled and left our drop shipper’s building you will receive a notification with shipping information if applicable. Depending on the circumstances and inventory levels, it may take longer than usual. Don’t fret, though! All of the big LA wholesale factories are practically in our backyard, including American Apparel. This means it’s super easy to keep stocked and minimizes wait time for you!
Shipping: You have several shipping options to choose from – they can range from within 1-8 business days (1-20 for international orders) depending on the courier and level of service you select.
Our apparel is created with the latest in garment printing technology. In addition, our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable.
We’re using CPSIA (Consumer Product Safety Improvement Act) compliant inks, which are required when printing on children’s wear 12 and below.
You may notice some discoloration or off white residue on your apparel. Do not worry! This is a special solution used for printing and can sometimes leave marks during the drying process. These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable!
Our standard process is the Direct to Garment (DTG) method of printing. That means we can create photo quality prints, the amount of colors used doesn’t affect pricing, and there aren’t any order minimums. We use Kornit and Brother GT 381 printers for all DTG printed garments. We also have all-over-printing and screen printing options.
We use genuine Brother GT-3, water based pigment inks. GT-3 inks are CPSIA compliant and Oeko-Tex™ certified, which means they are safe to print on youth/children’s clothing and reduce environmental waste.
For posters, we use Epson UltraChrome water based HDR ink-jet technology.
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You are responsible for these fees. Any fees are paid to appropriate customs agency by the end customer.
We guarantee each product from the moment it leaves our shop to the point it is received by the customer. If any order arrives broken, damaged, incomplete, or wrong, we will reship their order to ensure you are satisfied with the product.
